Exchange and Return Policy
At Qimra Clothing, we value your trust and want you to have a smooth shopping experience with us. Please take a moment to read our exchange and return policy before placing your order.
Exchange of Damaged or Wrong Items
We allow exchanges only in cases where the item you received has a manufacturing defect, the wrong size, or the wrong product. To process your complaint, you must contact us within 2 working days after receiving your item. Please provide your original paper invoice and share your concern via call, message, or email. Once we approve your request, kindly allow up to 7 working days for processing damage claims and exchanges.
Important Notes
- All sales are final. We strictly follow a 'No Refund' policy.
- Please note that custom orders are non-cancellable.
- Products purchased from our retail outlet cannot be exchanged through courier. These must be exchanged directly at our retail store.
- Any color difference may occur due to lighting or screen resolution, and will not be treated as a defect.
Customer Responsibility
If we approve an exchange, then it is your responsibility to ship the item back to us at your own expense.
Customer Care
If you face any issues with your order, you can reach our customer care team by emailing us at xyz.com. You can also call us directly at 123. Our team responds to your concern within 24 hours and is always ready to support you.
At Qimra Clothing, we take pride in maintaining high quality standards and carefully check each item before dispatch. Thank you for choosing us.